General Delivery Information
Getting your goods to you safely and swiftly is of utmost importance to us. That is why we use a number of different carriers to ensure we can get your order to you regardless of your address or the size of your order. To ensure secure delivery of orders to the correct recipients our carriers all require someone to sign for the consignments at the final destination.
Delivery Costs and Times
Delivery charges and the time the order takes to reach you obviously depends on your location, how much you have purchased, and, what freight method you have selected.
As a general rule, we aim for a 24-hour business day turnaround from the moment your order has been received to the order being shipped from our warehouse. There are times when this may stretch out to 48 hours but that is generally a case of items being temporarily out of stock, or, at a different location (ie our Retail Store, not Warehouse).
All Modelflight orders less than AUD$200.00 incur a freight charge. Dangerous goods (Nitro Fuel, Paint etc) incur a freight surcharge that is calculated during check out, where applicable, and are not eligible for free shipping.
Free shipping entitles you to one free shipment. If there are preordered items on your order, we will hold your order and ship all of your items together.
Australian Orders
Modelflight reserves the right to upgrade the freight method to a courier service at no extra cost to the recipient if the selected method of freight is inappropriate. Modelflight reserves the right to cancel an order if it deems the freight method is not appropriate to ensure the parcel arrives in an acceptable condition.
Please note that items greater than 5 cubic kg’s CANNOT be shipped to PO Boxes. We must have a street address for any order totalling over the 5 cubic kg mark, or, any order greater than 1050mm in length. As our carriers require a signature at the point of delivery it is a requirement that you provide Modelflight with a delivery address where someone will be present to sign for the consignment during business hours (9am – 5pm, Monday to Friday). Work addresses are often given by customers to make this process easier.
Available Freight Options
Australia Post – This is an ordinary post service generally used for smaller items. This service is NOT insured and is used at the customer's own risk. For insured freight please select the courier option.
Couriers – We use a combination of carriers to ensure flexibility with delivery options. These services are insured and have online track and trace systems. On the customer’s request, we can instruct our carriers with an ‘Authority To Leave’ which does not require a signature to be taken. If this option is chosen the insurance is invalidated, and, if any consignments are ‘lost’ after our carriers have recorded the parcels as ‘successfully delivered’ they are not covered by Modelflight.